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Shipping & Returns

Return Policy

What is your Return / Exchange Policy?

ASR believes in and stands behind the quality of our products, which is why we offer a Money Back Guarantee. Unless otherwise stated, the refund window for fitness devices and supplement subscription orders is 30 days. The refund window for new supplement purchases is 60 days. Both of these are from the date of delivery. We genuinely want you to be satisfied with your products and experience. With this goal in mind, we have made it easy to return products for a refund or exchange.

Return Procedure

1. If you purchased online, you may start your return or exchange by clicking here, otherwise contact our customer support center 24 hours a day at, or call us at 1-866-869-5392, Mon–Friday 9am – 5pm ET for the Return Address and RMA.

2. For supplements, return the empty and unused portion of your order. For fitness devices, return the device and any parts that came with it. When contacting customer service, they will provide you a Return Merchandise Authorization (RMA) number. Please include this number on the outside of the package. Important: Customer service needs the RMA to process your refund.

Mail your package to:
AS Research LLC
Attn: Returns
384 Green Leaf Dr
Grovetown, GA 30813

Note: If you purchased Re:do return shipping insurance, your return postage is free and you can print your return label at home (our return system will let you know when you click here).  Otherwise, return postage is the responsibility of the customer and we recommend using delivery confirmation to avoid any delays.

3. All packages returned, refused, or undelivered will be refunded the cost of the product minus shipping fees incurred by refusal of the package.

4. Returns must be postmarked within 30/60 days from delivery date.

5. All refunds will be processed to the original form of payment within 7 days of receiving the package. Please allow up to 5 days for your financial institutions to process the refund and up to 30 days for delivery of checks.

6. *Note: A $8.95 restocking fee will be charged for all returns.

Exchange Procedure

We offer a 3-month exchange program on supplements.

1. If you ordered supplements online, you may start your exchange by clicking here.  If you ordered by phone or mail, contact our customer support center 24 hours a day at, or call us at 1-866-869-5392, Mon–Friday 9am – 5pm ET to discuss your exchange options.

2. If you are not completely satisfied with our product(s), you may request that we send another quality product in “exchange” for it with free shipping.

3. All exchanges are final which includes returning the original product for a financial refund and any products sent in “Exchange”.


Monday - Friday
9am-5pm EST

We strive to answer all support inquiries within 24 hours. If you submit a request outside of the hours above, we will address your inquiry the following business day.


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